We want you to love our gingerlane products as much as we love sourcing them for you! We are a boutique fashion store and are 100% confident in the quality of our product. Its how we differentiate ourselves from the mainstream brands and popular high street chains!
We absolutely guarantee the quality of our product and we are confident you will love it. If you are not happy with any of your items we will issue a quick and easy exchange based on the guidelines below.
We know that sometimes sizing or styling can be tricky so we are happy for you to return your online purchase. Simply complete the enclosed returns form. Return the item within 14 days from date of invoice and we will happily provide an exchange, credit or refund. Items must be returned in their original condition, with no sign of wear, and with all swing tags, and hygiene stickers intact and attached.
Exchanges and refunds will be processed within 1-3 business days after receiving goods back at our store. An email will be sent to you confirming that the exchange or refund has been processed. Refunds will be credited to your original method of payment. Once the refund has been processed, a copy of the receipt will be sent to you by email.
gingerlane are more than happy to refund any full priced item that is returned to us in accordance with our Return conditions. Refunds are processed directly back to the account/card used for the original purchase.
Unfortunately, we cannot offer a refund on items purchased on sale, however we are happy to issue a credit voucher, or to assist you in selecting an exchange.
gingerlane will gladly assist you with exchanging garments for an alternative size or colour, where available. Please note that our stock is deliberately limited edition and we may not always be able to provide the requested exchange. In this instance, we will contact you to suggest an alternative or arrange an exchange, credit, or refund in accordance with our Return policy.
gingerlane prides itself on our superior quality products. If you believe that an item you have purchased has a manufacturing fault, please contact us at email@example.com as soon as possible. We will assess the garment, and if it is deemed to have a manufacturing fault, we will gladly organize a repair, replacement or refund. Personal wear and tear is not considered a manufacturing fault, and generally manufacturing faults will be apparent within the first couple of wears. We will happily provide a means of return postage for faulty purchases.
gingerlane will happily provide a credit voucher where requested, or in lieu of refund for sale items. Credit Vouchers are provided as E-Vouchers, with a unique code, which will be emailed directly to the email address used on your original order. Credit Vouchers are valid for 12 months, and can be redeemed at www.gingerlane.co.uk
If you have any other questions or concerns, please feel free to contact us at firstname.lastname@example.org